UK-based telecom company O2 has unveiled a chatbot, Daisy, designed to combat internet fraud by impersonating an elderly grandmother. In a demonstration, Daisy successfully wasted the time of multiple scam artists for up to 40 minutes each. According to Simon Valcarcel, Virgin Media O2's marketing director, Daisy was trained using actual scam calls, allowing it to understand and counter the strategies used by fraudsters. This innovative approach aims not only to frustrate scammers but also to prevent them from targeting real individuals, showcasing a novel use of AI in the fight against digital scams.
According to Virgin Media O2's marketing director, the chatbot Daisy uses tactics learned from real scam calls to effectively engage and frustrate fraudsters, wasting their time.
Daisy, a chatbot deployed by the UK-based telecom company O2, impersonates an elderly grandmother and systematically frustrates internet fraudsters, keeping them online longer.
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