Artificial intelligence is increasingly integral to small businesses, with 80% of leaders using or planning to implement AI tools. These technologies enhance innovation, efficiency, and competitiveness, helping smaller enterprises thrive in a digital landscape. The 2025 Business Leaders Outlook Survey indicates almost half of small business owners are cautiously optimistic about AI's impact, as they seek to integrate applications like chatbots and automation. With limited resources, AI helps automate tasks, allowing businesses to improve customer service and employee productivity, thereby fostering long-term growth and planning for future success.
AI tools drive innovation, efficiency and growth, making them essential for staying competitive in an increasingly digital and data-driven world.
According to JPMorgan Chase's 2025 Business Leaders Outlook Survey, a strong majority (80%) of small business leaders are already using or are planning to implement AI.
Emerging technologies are among key considerations for small business owners planning for the future, fostering growth and planning for successful transitions.
With limited resources, a small business can automate routine tasks with AI, allowing employees to focus on higher-value activities.
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