Gusto's head of technology says hiring an army of specialists is the wrong approach to AI | TechCrunch
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from TechCrunch4 months ago
Edward Kim emphasizes that cutting existing teams and hiring AI specialists is misguided; instead, non-tech team members may better understand customer needs and guide AI feature development.
TechCrunchhttps://techcrunch.com/2024/10/20/gustos-head-of-technology-says-hiring-an-army-of-specialists-is-the-wrong-approach-to-ai/
Kim highlights Gusto's strategy in AI: non-technical employees create 'recipes' for Gus, ensuring the AI assistant enhances customer interactions by being intuitive and context-aware.
TechCrunchhttps://techcrunch.com/2024/10/20/gustos-head-of-technology-says-hiring-an-army-of-specialists-is-the-wrong-approach-to-ai/
The success of Gusto's CoPilot tool indicates that technically inclined non-engineers can foster powerful AI applications, leading to thousands of interactions daily, showcasing effective innovation.
TechCrunchhttps://techcrunch.com/2024/10/20/gustos-head-of-technology-says-hiring-an-army-of-specialists-is-the-wrong-approach-to-ai/
Gus consolidates many functionalities into one user-friendly option, simplifying customer interactions by generating needed outputs like job descriptions directly, while enriching the user experience.
TechCrunchhttps://techcrunch.com/2024/10/20/gustos-head-of-technology-says-hiring-an-army-of-specialists-is-the-wrong-approach-to-ai/
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#ai-development #customer-experience #workforce-skills #technology-strategy #gusto
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