"By facilitating more effective working practices and automating repetitive, bureaucratic tasks, generative AI could save enough time to allow for an extra 3.7 million GP appointments, a 16% increase in the teacher-to-student ratio and free up the equivalent of over 160,000 police officers," said Public First partner Jonathan Dupont in a blog post.
"In the longer term, AI will enable more significant innovations: increasing efficiency, reducing waste, and ultimately allowing for [a] redesign of how public sector services and jobs roles work," said the accompanying 49-page report by Public First.
"The feedback received from survey respondents further suggests AI could have a transformative impact on how 'administrative tasks' are tackled in the near term, before going on to create efficiencies in more complex public sector workflows and operations."
"As technology such as AI agents matures, and the wider public sector works to put in place supporting data and skills infrastructure, there will be more significant innovations over the years."
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