Artificial intelligence is positioned to elevate communications service providers (CSPs) through enhanced operations and customer engagement strategies. The Google Cloud blog post highlights an 'interesting crossroads' where CSPs must integrate AI amid traditional network infrastructures. Key applications identified include data migration, proactive network operation management with self-healing capabilities, empowering field technicians with real-time diagnostics, and establishing new revenue streams via APIs. Companies like Telenor and Vodafone Italy are already leveraging Google Cloud's tools such as BigQuery to centralize data, thus positioning themselves for future growth.
This shift from reactive to proactive management allows CSPs to not only improve reliability and reduce costs, but also create self-healing networks that dynamically adapt to changing conditions.
CSPs need to centralize their vast amounts of data into 'data lakes' and 'data oceans.' Google Cloud does this with tools including BigQuery and Looker.
Collection
[
|
...
]