"Google is testing incorporating Ads Advisor into the contact us page for Google Ads support. Google was doing this for policy disapproval support requests as well. This was spotted by Thomas Eccel who posted on LinkedIn, "Ads Advisor is now your AI support agent under the new "Contact us" Beta." Here is the screenshot he shared: This obviously can help save Google's support team time but also potentially frustrate some advertisers."
"new "Contact us" Beta." Here is the screenshot he shared: This obviously can help save Google's support team time but also potentially frustrate some advertisers. Although maybe the human support team will also do the same. Eccel added, "A real conversational agent that checks issues, asks clarifying questions and guides you through fixes directly in your account. This feels a bit like a turning point for me." Forum discussion at LinkedIn."
Google is testing integration of Ads Advisor into the Google Ads 'Contact us' support page to provide an AI-driven assistance layer. Ads Advisor has previously been used for policy disapproval support requests. The AI acts as a conversational agent that checks issues, asks clarifying questions, and guides advertisers through fixes directly within their accounts. The integration can reduce load on human support teams and accelerate resolutions. Automated guidance may improve troubleshooting efficiency but could frustrate some advertisers who prefer human interaction. Human support teams may adopt similar automated workflows as well. Beta screenshots have appeared in public forums.
Read at Search Engine Roundtable
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