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fromLondon Business News | Londonlovesbusiness.com
1 day ago

Nearly half of UK customers say they've suffered poor customer service: Here's how to change that - London Business News | Londonlovesbusiness.com

Customer service in the UK has a problem. According to recent survey data, almost half of UK customers have experienced poor customer service over the past year. That's not a minor data point, but rather a warning sign. Long wait times, unhelpful responses, and automated loops that dead-end are just the beginning, and they erode customer trust quickly. While many businesses have invested heavily in digital tools and AI to help address these problems, that comes with its own drawbacks.
UK news
Digital life
fromTechCrunch
1 month ago

Meta centralizes Facebook and Instagram support, tests AI support assistant | TechCrunch

Meta launches a centralized AI-powered support hub for Facebook and Instagram to improve account recovery, reporting, and AI assistance amid user complaints about account losses.
Real estate
fromwww.housingwire.com
3 months ago

REVERSE plus launches with three new mortgage tools

REVERSE plus launched an enablement platform with ACCELERATOR, ANALYZER, and ANSWERS to speed adoption and clarify reverse mortgage mechanics for lenders and account executives.
Startup companies
fromBerlin Startup Jobs
5 months ago

Job Vacancy: Late Co-Founder - Head of Sales & Go-To-Market // Fuchsjobs | Sales, Seeking Co-Founders Jobs | Berlin Startup Jobs

Fuchsjobs seeks a sales-driven co-founder to enhance its tech recruiting platform's growth and efficiency.
Mental health
fromIT Pro
6 months ago

An executive producer at Xbox Games Studios told laid off staff to use AI for counseling, and it's the most ludicrous thing I've ever seen in my life

Microsoft plans more layoffs, prompting criticism of advice to use AI for support from executives.
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