The article explores the unique role of civic institutions like libraries in society compared to private enterprises. Civic organizations focus on improving lives, protecting rights, and enhancing access to opportunities for all, irrespective of profit margins. The author argues that efficiency in these institutions should aim to increase overall effectiveness, as exemplified by libraries leveraging AI technology to streamline tasks. This allows librarians to devote more time to meaningful community engagement and educational initiatives, demonstrating that the goal of civic organizations is not just efficiency, but impactful service to the community.
Civic institutions like libraries aim to serve communities by making services accessible, focusing on effectiveness over efficiency, in contrast to private sector profit motives.
AI tools can enhance civic institutions by enabling staff to focus on in-person engagements and community services, improving overall effectiveness without sacrificing quality.
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