Frontline workers say companies aren't being transparent about AI integration

"Workplace management platform Deputy surveyed 1,500 frontline workers across the U.S., U.K., and Australia for its "2025 Better Together Survey: How AI and Human Connection Will Transform Frontline Work." The survey found that nearly half of workplaces (48%) use AI. However, only 1 in 4 workers say they regularly interact with it. But, surprisingly, 10% don't know if their workplace is even using the technology to begin with."

"That could be due to the fact that employers aren't being totally transparent about whether their companies have adopted AI. Just 17% of shift workers say their employer was open about the company's AI use. Likewise, only 15% say they were consulted about new AI tools in the workplace-even though they want to be-with 63% of frontline workers saying that communication about AI is essential."

Deputy surveyed 1,500 frontline workers across the U.S., U.K., and Australia. Nearly half of workplaces (48%) now use AI, yet only 25% of workers regularly interact with it and 10% are unaware whether AI is used at their workplace. Employer transparency is low: 17% of shift workers say their employer was open about AI use and only 15% say they were consulted about new AI tools, while 63% say communication about AI is essential. Workers want inclusion in AI decisions; being informed and included builds trust. Reported experiences with AI are overwhelmingly positive, with 96% of shift workers satisfied, citing improvements in scheduling, ordering kiosks, and administrative efficiency.

Read at Fast Company