"We've already had a couple of big announcements from Salesforce ahead of the event kicking off, which is a great way to get heads turning and tongues wagging. Chief among these is the launch of Agentforce 360, a new platform for building, deploying, and managing enterprise AI agents. The new service is essentially a rebranded Agentforce Builder, but Salesforce hopes to simplify and streamline the creation and testing of agents for enterprise users. You can read more on the announcement below."
"Slack will now act as an "agentic OS" for customer data and become a core pillar of the aforementioned Agentforce 360 platform. So what does this mean? Essentially, CRM data from Salesforce will now be directly accessible within the workplace productivity platform. That means data from Salesforce Sales, HR, and IT, as well as data from the CRM giant's analytics platform Tableau."
Salesforce launched Agentforce 360, a platform for building, deploying, and managing enterprise AI agents. The service is a rebranded Agentforce Builder designed to simplify and streamline agent creation and testing for enterprise users. Slack is positioned as an agentic OS for customer data and a core pillar of Agentforce 360. CRM data from Salesforce Sales, HR, IT, and analytics from Tableau will become directly accessible within Slack's workplace productivity environment. The integration aims to centralize customer data access and support agentic AI workflows across sales, HR, IT, and analytics functions.
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