Salesforce announced Monday the latest version of its AI agent platform as the company looks to lure enterprises to its AI software in an increasingly crowded market. The customer relations manager giant unveiled the new platform, branded Agentforce 360, ahead of its annual Dreamforce customer conference that kicks off October 14. This newer version of Agentforce includes new ways to instruct AI agents through text, a new platform to build and deploy agents, and new infrastructure for messaging app Slack, among others.
Slack users can now start a private conversation with Claude, or add it to a group thread, simply by tagging @Claude, or by clicking a devoted icon at the top-right corner of their screen. Integrating Claude with Slack gives the chatbot permission to access threads in a user's workspace channels, as well as their direct messages and shared files -- but only those that they have direct access to.