The upcoming Webex AI Agent, set to launch at the end of this month, is designed to enhance customer service interactions by utilizing AI alongside human agents. This technology aims to decrease wait times and provide smarter solutions to customer queries. Cisco emphasizes that the Agent can handle intricate, real-time discussions and facilitate scripted responses using preconfigured answers. A practical application highlighted includes assisting airline passengers in changing flights efficiently by querying preferred timings, presenting several options, and finalizing bookings through an intelligent connection to existing corporate information systems.
The Webex AI Agent aims to enhance customer service efficiency by combining artificial intelligence with human agents, thereby lowering wait times and improving issue resolution.
Cisco's new agent will enable companies to manage complex real-time customer interactions with dynamic responses and allow scripted conversations through preconfigured answers.
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