CBA prepares for AI to transform banking, with dozens of uses
Briefly

from Australian Financial Review3 months ago
The Commonwealth Bank of Australia is leveraging artificial intelligence to address the overwhelming number of 15,000 daily payment disputes from customers, beyond the capacity of its call centers.
Australian Financial Reviewhttps://www.afr.com/companies/financial-services/cba-prepares-for-ai-to-transform-banking-with-dozens-of-uses-20241126-p5kthd
Chief Executive Matt Comyn articulated a forward-thinking vision for the role of AI in the bank, discussing not only current applications but also hinting at an additional 50 potential uses.
Australian Financial Reviewhttps://www.afr.com/companies/financial-services/cba-prepares-for-ai-to-transform-banking-with-dozens-of-uses-20241126-p5kthd
Read at Australian Financial Review
#banking-technology #payment-disputes #cost-reduction #customer-service
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