Siti Rahman considers transforming NVF Bank into an AI-first institution, reducing headcount and branches, with the advice of experts in the field.
The CFO's concern over chasing hype cycles and the importance of valuing efficiency sparks a dilemma for Siti in balancing AI innovation with traditional banking services.
The article highlights Siti's reflective journey through the university's corridors to meet her head of AI innovation, Michael Lim, who aims to propel the bank into the 21st century.
Despite the excitement around AI transformation, the story emphasizes the weight of historical AI integration, human-centric banking services, and the need for prudent innovation.
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