"When used ethically and transparently, GenAI has the potential to dramatically improve service delivery outcomes and increase access to and utilization of government programs," the report stated.
"Generative AI could help quickly translate government materials into multiple languages, analyze tax claims to detect fraud, summarize public comments and answer questions about state services."
"Still, deploying the technology, the analysis warned, also comes with concerns around data privacy, misinformation, equity and bias."
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