Business leaders are losing confidence in IT services as only 47% believe their organizations are effective in basic IT services, down from 69% in 2013.
A staggering 43% of technology executives express concern over their infrastructure due to generative AI, which has unexpectedly increased dissatisfaction among C-suite leaders.
Despite advancements in technology, CEO confidence in IT has plummeted, with only 36% perceiving IT as effective, a significant decline from 64% a decade ago.
Business leaders' heightened expectations for technology's role in providing a competitive edge in a digital landscape contribute to their dissatisfaction with IT capabilities.
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