AI agents revolutionize automation, allowing human control to set goals while enabling AI to independently choose actions. Organizations see significant integration potential.
82% of organizations plan to integrate AI agents soon, highlighting the necessity of balancing their autonomy with necessary safeguards and transparency.
AI agents like those used in contact centers evaluate customer queries, deciding whether to resolve issues autonomously or escalate to human agents based on interactions.
Ann Maya emphasizes the social capabilities of AI agents, which facilitate communication with other agents and humans, easing the entry into AI for businesses.
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