"All digital employees report to a human manager. These digital employees create a layered effect with the company's agentic products, coordinating the activities of multiple individual agents."
"The digital workforce is more than 140 agents strong, each one with roughly two dozen skills, held accountable for their work with performance reviews."
"I've just done three quarters of the work for you. And by the way, I did it in 10 minutes instead of what would have otherwise been two weeks."
"Rachel Lewis, a managing director, is now helping teams across the bank build and deploy digital employees, enhancing operational efficiency."
BNY, under CEO Robin Vince, is embracing AI to shape its future. The bank has introduced over 140 digital employees managed by human supervisors. These digital agents perform tasks efficiently, completing work significantly faster than humans. Managers are accountable for the performance of these digital employees, who possess a range of skills. Rachel Lewis, a managing director, leads AI enablement efforts, helping teams integrate AI into operations. This innovative approach reflects BNY's commitment to modernizing its operations while maintaining its historical legacy.
Read at www.businessinsider.com
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