A Pew Research Center survey found that 81% of U.S. workers do not use AI in their job functions, despite major investments by tech companies who expect AI to revolutionize the workplace. Only one in six workers interacts with AI tools like ChatGPT or Copilot, revealing a significant gap between expected adoption rates and actual usage. Major tech firms, including Amazon, Google, and Microsoft, are spending over $320 billion on AI by 2025, betting on increased demand, yet many workers remain skeptical and unacquainted with these technologies.
While about one in six workers use AI to do at least some of their jobs, the remainder were considered to be 'non-AI users,' a Pew Research Center survey published Tuesday said.
The research, which surveyed 5,273 employed US adults in October, suggests that for all the hype around AI tools like ChatGPT, Copilot, and Gemini, tech giants still have some persuading to do to ensure their massive bets pay off.
Amazon, Google, Microsoft, and Meta are collectively planning to spend more than $320 billion on AI-related capital expenditures in 2025, on the premise that business demand for AI tools will continue to grow.
However, Copilot has faced challenges. Last year, Business Insider reported that the reviews of Copilot - both inside and outside Microsoft - indicate that the new product is struggling to live up to the hype.
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