Read at www.aljazeera.com
Rachel S, a resident of Brooklyn, New York, relied on car-sharing platform Zipcar for occasional transportation as she lived in a walkable neighborhood. However, when she applied for membership, the company's AI software deemed her ineligible without explanation.
Unfortunately, that was not the case for Rachel. As soon as she pressed the submit button she was deemed ineligible by the artificial intelligence software the company uses.
Despite having a clean driving record, Rachel's rejection was not overturned and she couldn't appeal the decision to a human. Zipcar offered no explanation or recourse for the rejection.
She claims that the company said she had no recourse and that the decision could not be overwritten by a human. There was no path or process to appeal to a human being.