Stefano La Rovere, director of global robotics at Amazon, insists that the company's use of robotics is not eliminating jobs but rather enhancing the efficiency of its workforce. He points out that automation reduces repetitive tasks and physically demanding work, thereby allowing employees to acquire new skills. While Amazon has seen its workforce drop slightly from 1.61 million to 1.56 million, this may reflect post-pandemic market adjustments rather than a direct impact of automation. Each facility type experiences automation differently, with fulfillment centers being highly automated compared to the more manual delivery stations.
La Rovere emphasized that far from replacing human workers, Amazonâs robotics are designed to assist them in performing their tasks more effectively and efficiently.
Despite notable automation at fulfillment centers, Amazon's delivery stations remain largely manual, highlighting the different roles of automation across its operations.
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