Their paper envisions a virtual caretaker that, by combining natural language processing, behavioral data and predictive analytics, would anticipate a customer's needs, suggest certain actions, and automate routine tasks without having to be explicitly commanded to do so.
On that premise, the benefits of incorporating AI into customer service are twofold: It would allow companies to offer around-the-clock availability and consistency in their operations as well as improve how individuals engage with professional service organizations, she said.
"The development of AI technology for hotels, restaurants, health care, retail and tourism could provide an innovative approach to handling evolving hospitality trends."
[
Collection
]
[
|
...
]