A VC firm I had a Zoom meeting with used Otter AI to record the call, and after the meeting, it automatically emailed me the transcript, including hours of their private conversations afterward, where they discussed intimate, confidential details about their business.
While the investors "profusely apologized," Bilzerian still decided to stop the deal with their firm. It highlights how technology mishaps can have serious consequences in business.
Hatim Rahman, an associate professor at the Kellogg School of Management, pointed out that the assumption AI assistants could detect when participants exit a meeting is not always accurate.
Otter AI responded to the incident by emphasizing their commitment to user privacy, stating that they "understand the concerns" and are "committed to keeping your information private and secure."
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