A recent report from Lansweeper reveals that 90% of Managed Service Providers (MSPs) consider AI essential for future growth, though only 41% have successfully integrated it beyond 25%. The most common applications of AI among MSPs include IT monitoring and incident management. Key challenges to adoption include poor data quality, legacy system integration, and a shortage of qualified professionals. Varied regional concerns exist, with EMEA MSPs citing budget issues and North American MSPs struggling more with talent acquisition for AI solutions.
Nine-in-ten MSPs see AI as a priority for growth, but only 41% have integrated it more than 25% into their services, facing notable challenges.
MSPs highlighted that challenges such as data quality issues and a lack of skilled professionals are hindering AI adoption, despite strong ambitions for its use.
Christina Klein emphasizes that 'AI adoption is not a nice to have tech innovation - it has become an essential tool for MSPs looking to optimize operations.'
Differences were observed between regions; MSPs in EMEA prioritize AI despite budget constraints, while North American MSPs struggle to find skilled talent.
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