The article chronicles the author's journey navigating ulcerative colitis and the limitations of technology in managing life’s flux. After experiencing daily challenges that disrupt academic and professional pursuits, the author reflects on how digital tools, while effective for scheduling and routines, do not accommodate the unpredictability of health issues. Upon joining Big Tech, the author discovers that many users face similar disruptions, but products are predominantly designed for ideal scenarios, neglecting the complexities of real-life experiences and needs for more adaptive solutions.
"Digital tools excel at routines, but falter at exceptions. I can schedule weeks of meetings in a few clicks, but when I'm unwell, I'm copy-pasting the same cancellation message a dozen times."
"Anecdotes from many hundreds of user interviews reflect lives riddled with chaos and disruption. Change—unplanned and planned—is the norm."
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