"Technology has not been kept up to date. Our resourcing has not been kept up to date, and neither has training. Because, as everyone in here knows, the first thing that goes when a budget is frozen or scaled down, it's like, 'let's take away training.' That no longer can be viewed as a 'nice to have expense,'" said Traci Di Martini, the IRS' chief human capital officer, at SAP's Federal Forum.
"We see all these great improvements to the U.S. workforce, the U.S. economy, yet our own agencies are not then funded to support the growth that we see in the department. So as we see broadband [funding], we see [the 2021 CHIPS and Science Act], we see all these great pieces of legislation, it would be great to also have the resources to then be able to continue to automate and improve our own functionality that employ AI that we've been executively ordered to employ," said Jessica Palatka, the Commerce Department's CHCO.
"People who come in and have a misnomer that federal IT doesn't know what it's doing, or federal HR doesn't know what it's doing, usually run away crying after a year or two because this is like doing your job sometimes with one hand tied behind your back," said Traci Di Martini.
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