In 2023, almost 40% of people in the United States had at least one package stolen. This reflects a significant issue tied to the massive delivery network.
Even when shipments eventually reach the right address, they stay in the delivery network too long. According to USPS, 17.3% of first-class mail was not delivered on time.
Accurately tracking missing orders is a tall order with today's technical limitations, which include monitoring warehouse workers, drivers, and vehicles.
The reverse logistics process often sees overlooked missing parcels, as around 30% of all online orders are sent back.
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