"Respondents believe that human relationships are, and will continue to be, hugely important in how their organizations engage with technology partners throughout the technology lifecycle."
"Ninety-six percent of respondents reported that human relationships are very important when interacting with their technology partners."
"Cisco believes that 68% of customer service and support interactions will be conducted using agentic AI by 2028."
"More than 99% of survey respondents said that organizations need to employ robust governance arrangements to deliver ethical use of agentic AI."
A survey by Cisco highlights the enduring importance of human relationships in technology partnerships, revealing that 96% of respondents prioritize human interaction. While agentic AI is expected to grow significantly in customer service, with predictions of 68% of interactions being AI-driven by 2028, the technology's current limitations necessitate a blend of empathy and efficiency. Moreover, over 99% emphasize the need for robust governance to ensure ethical AI deployment, underscoring the importance of transparency and security in technological advancements.
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