Advancing Public Services: The Potential and Challenges of AI Integration in the Public Sector | HackerNoon
Briefly

According to the 2023 AI Index report, government spending on AI reached over $3.3 billion in fiscal year 2022, pointing to a significant increase that highlights the recognition of AI's potential for public services.
AI-powered tools like virtual assistants and chatbots have been successfully implemented in public sector services, such as Singapore's virtual assistant for public inquiries and the USCIS chatbot for immigration processes, showcasing the positive impact on efficiency and user satisfaction.
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