Salesforce has built a reasoning engine that handles data and AI queries, ensuring the best consistent outcome for users by searching for relevant information when needed.
The reasoning engine acts like a human to catch when an AI model needs more information, leading to back-and-forth communication before delivering the best answer.
Salesforce combines multiple data sources with the Salesforce Data Cloud to optimize queries, reinforcing how data is utilized to filter and enhance AI results.
Working alongside the reasoning engine, the AI Trust Layer ensures compliance by masking customer data, which helps keep AI outputs reliable and trustworthy.
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