Businesses are increasingly adopting agentic AI to improve efficiency and value delivery. A report by MuleSoft and Deloitte reveals that 93% of IT leaders plan to introduce autonomous AI agents in the next two years. However, challenges like siloed applications and increased IT workloads remain significant hurdles. With over 897 applications used on average per organization and only 29% integrated, achieving a unified experience is difficult. While APIs are seen as a potential solution, 95% of IT leaders recognize integration as a major obstacle to the effective use of AI agents.
According to the 2025 Connectivity Benchmark Report by MuleSoft and Deloitte Digital, 93% of IT leaders report intentions to introduce autonomous AI agents within the next two years, and nearly half have already done so.
The average number of apps used by respondents is 897, with 45% reporting using 1,000 applications or more -- further hindering IT teams' ability to build a unified experience.
IT leaders being pushed to incorporate AI, 86% of respondents anticipate their teams' workload will rise in the next year, all while still maintaining existing systems.
Nearly all (95%) of IT leaders report 95% integration as a hurdle to implementing AI effectively, but APIs have helped.
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