The article discusses a troubling incident faced by Anna Landre, a wheelchair user, who was unable to board her train from London Liverpool Street Station due to lack of staff assistance. Arriving just 15 minutes before her scheduled trip, Landre requested a ramp but was informed that staff were too busy to help. This reflects broader issues of accessibility and inconsistency in support for disabled passengers at train stations, as Landre noted differences based on the station and staff responses, underlining the need for improved service and understanding of disabled travelers' needs.
Anna Landre, 26, had planned to travel to Cambridge from London Liverpool Street but was forced to cancel her plans when station staff refused to help her.
Ms Landre explained that while some stations offer excellent assistance, others strictly enforce a 30-minute advance notice for disabled passengers requiring support.
She expressed frustration that staff at Liverpool Street Station couldn't assist her with a ramp, missing her train despite arriving well in advance.
Landre emphasized that arriving at some stations feels dependent on luck, as experiences differ markedly based on the station's staff availability and willingness.
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