Tesla has faced criticism from customers over a misleading leasing policy regarding its Model 3 and Y vehicles, which initially prevented customers from purchasing leased cars, claiming plans for a ride-hailing network that never materialized. Instead, Tesla has been refurbishing these vehicles for resale, leaving many ex-leasers feeling cheated. Despite the modelsâ depreciation, the previous 'no buyout' rules might have inadvertently helped some owners. Meanwhile, Tesla's stock gained momentum from CEO Elon Musk's optimistic claims about the future of autonomous driving and a potential ride-hailing service coming soon.
Tesla's misleading leasing policy raised ire among customers, who feel misled as the company profited from selling ex-lease vehicles instead of establishing a ride-hailing network.
The company's previous 'no buyout' policy, which ended last year, prevented leasers from purchasing their cars, with Tesla mainly selling leased cars as used inventory.
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