The MTA has implemented a customer ambassador program to support Queens commuters amid upcoming bus network changes set to begin on June 29. From June 16 to July 12, selected bus stops will have representatives available to answer questions and provide information about the redesign, which aims to modernize the borough's bus system and improve service reliability. This first phase includes nearly 70% of planned changes across 124 routes. The program will reappear with the second phase on August 31, ensuring continued support for riders during the transition.
The newly launched customer ambassador program by the MTA aims to assist Queens bus riders through upcoming route changes, ensuring a seamless transition.
MTA officials emphasize that the redesign, impacting 124 routes, is essential for modernizing the bus network and enhancing reliable service in Queens.
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