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fromwww.housingwire.com
1 hour agoCulture isn't what you say. It's what you do
Culture is demonstrated daily through actions, not just defined in documents.
Twenty years ago, as the top digital and innovation executive for Citi's credit card business, I led the team that spent months building what looked like a brilliant partnership. We'd found a startup with a disruptive payments platform-one that became the forerunner of what has become a new payment type used by millions of consumers today. The deal: strategic investment in exchange for access to the startup's codebase as a sandbox for innovation pilots. No more waiting in the legacy systems queue. Just rapid prototyping with leading-edge developers.
At first glance, that statistic might seem to confirm a familiar narrative about modern life. People are isolated. Communities have weakened. Technology has replaced relationships. But the data tells a more precise story. Most Americans want connection. Many are actively looking for it. What they are running into instead are systems that make connection hard to access and harder to sustain.
There may be something unsettling happening on your team. Despite expected productivity gains from integrating AI tools, overall team performance appears to be declining. People are starting to second-guess themselves, and trust is eroding in ways that are hard to pinpoint. is a corporate scientist and first-ever chief science advocate at 3M who is the author of Jayshree Seth The Heart of Science book trilogy published by Society of Women Engineers (SWE).