fromTNW | Insider
9 hours agoZendesk acquires Forethought in its biggest deal in two decades
Forethought was co-founded by Deon Nicholas, who serves as executive chairman, and Sami Ghoche, who became CEO in 2024 after previously serving as CTO. The pair founded the company when they were 24, and by 2025 the platform was handling more than a billion customer interactions per month for clients including Upwork, Grammarly, Airtable, and Datadog.
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