#visitor-management

#visitor-management

More and more of Hawaii's parks are adding parking and entry fees for nonresidents. This month, the Hawaii Department of Land and Natural Resources announced that it's implementing a parking management and fee system for four additional state parks. It's not completely unexpected, as Hawaii already charges parking fees for 10 parks - a list that has been growing every year. The department said the change is meant to improve the visitor and resident experience by managing crowds and traffic.

Imagine this: It's 9 a.m., and your phones won't stop ringing. Your team is already juggling multiple clients while trying to manage visitors arriving on site. At the front desk, one client signs in manually on a clipboard and quietly takes a seat. Fifteen minutes later, someone asks, "Where's the 9 o'clock client?" It turns out they've been there the whole time-just waiting, unnoticed.