""It's human instinct to open a door for someone when they are knocking on it and want access. It's polite and good manners," says Kelly Lake, VP of Strategic Programs and LATAM for Zenitel Americas. "So it's important that organizations maintain constant training for their own people, and provide intuitive security technologies at the door, like video and intercom, to make it easy for the visitor to contact the proper authorities for assistance when looking to enter a building.""
"Lake concisely spells out one of the greatest challenges to visitor management: The human element. The average employee will seek to help a person who is requesting entry, whether or not the individual in question should be given access. In order to provide a beneficial customer experience, workers may unwittingly sacrifice security. However, challenges exist on the opposite end of the spectrum as well."
Human instinct leads employees to open doors for people requesting entry, creating security vulnerabilities when access should be denied. Constant training for staff and intuitive security technologies at entry points, such as video and intercoms, help visitors contact proper authorities and reduce risk. Visitor management must balance robust security features with a welcoming experience because heavy-handed measures can feel overwhelming or invasive. Poorly trained workers may unwittingly sacrifice security to provide customer service. When implemented thoughtfully, visitor management systems and processes can enhance the guest experience rather than hinder it. Advances like multi-carrier cellular communication between fire panels and central stations improve reliability.
Read at Securitymagazine
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