Siddharth reveals the true extent of Thames Water’s technical challenges: "The software we use is older than me, and some of the hardware is older than my dad." This statement powerfully illustrates the severe age of their IT infrastructure.
"Everything is managed by a litany of largely indistinguishable software programs with nearly unpronounceable names that are impossible to navigate. For many workers, managers, and even HR professionals, they're deeply frustrating and an enormous time suck."