fromBusiness Matters
3 weeks agoHMRC leaves up to 4m taxpayer calls unanswered each year, MPs told
Labour MP Liam Byrne pressed HMRC executives on customer service levels, asking how many calls from the public were going unanswered. In response, Jonathan Athow, HMRC's Director General of Customer Strategy and Tax Design, admitted that with the department funded to respond to only 85 per cent of calls, the number left unanswered could reach "three, maybe three or four million calls potentially."
UK politics