#support-workflow

#support-workflow

The Ergo Sleeve is a laptop sleeve that unfolds into a portable ergonomic workstation, combining a laptop stand, wrist support and workspace organization into one slim design.

I got a degree from Douglas College in programming and business management. I understood the business side more and was better at that than at being a coder.

The real cost of poor observability isn't just downtime; it's lost trust, wasted engineering hours, and the strain of constant firefighting. But most teams are still working across fragmented monitoring tools, juggling endless alerts, dashboards, and escalation systems that barely talk to one another, which acts like chaos disguised as control. The result is alert storms without context, slow incident response times, and engineers burned out from reacting instead of improving.

One of the challenges teams face when working with large boards or displaying multiple fields on work item cards is limited screen space. This became even more noticeable with the rollout of the New Boards hub, which introduced additional spacing and padding for improved readability. While this enhances clarity, it can also reduce the number of cards visible at once.

"I've never felt this much behind as a programmer. The profession is being dramatically refactored as the bits contributed by the programmer are increasingly sparse and between. I have a sense that I could be 10X more powerful if I just properly string together what has become available over the last ~year and a failure to claim the boost feels decidedly like skill issue."