#software-support-end

#software-support-end

Costa's then-manager told him that ServiceNow would not pay this commission because the Sales Compensation Department had concluded that Costa had 'overachieved to a degree that was outside normal' in relation to his sales quota. In other words, ServiceNow believed Costa had made too much money, notwithstanding that his commission was only a small percentage of the revenue recognized and received by ServiceNow.

Finding the right desk and office chair combo can have lasting effects on the quality of your spinal health, and in my case, landing on just the right pairing has boosted my productivity big time.

AI Armor provides dynamic runtime security and relies on a central policy engine in the Universal Management Suite (UMS) to meet compliance requirements, ensuring that organizations can manage their security effectively.

Installation on some devices failed with a 0x80073712 error, and Microsoft temporarily pulled the plug on Friday night. The problem affects Windows 11 24H2 and 25H2.

You talked to users. You ran the research. Created prototypes, did user testing and iteration, and shipped a solution you thought might genuinely solve the problem. But then it launches, and six weeks later, nothing's changed. When you go back to find out why, you discover the workaround: a word-of-mouth process, an unofficial channel, a habit so ingrained that nobody thought to mention it.

"For healthcare, government, and contact center environments, reducing risk at the endpoint is essential. By aligning IGEL's immutable endpoint OS and Adaptive Secure Desktop™ with Windows 365 and Microsoft Azure Virtual Desktop, these reference architectures give organizations clear guidance for delivering secured and resilient digital workspaces."

The Google Open Source Software Vulnerability Reward Program team is increasingly concerned about the low quality of some AI-generated bug submissions, with many including hallucinations about how a vulnerability can be triggered or reporting bugs with little security impact.

Once an issue is detected, AI agents will automatically address security, configuration, and optimization issues without any manual intervention required. In the event the updates applied create another issue, Codenotary Trust also provides an automated rollback capability that restores the IT environment to its previous state.

It was the time of Novell networks, RG58 cables, and bulky tower PCs. It was also a time before the telemarketer's IT department employed specialists. Carter and his two colleagues - boss Mike and part-time student Stefan - therefore handled tasks ranging from programming to support, and everything in between.

Too often, IT professionals feel like "order takers" for business groups - told what systems to implement or troubleshoot instead of being asked how technology can solve bigger business problems. Making the leap from support tech to strategic advisor takes time. The people who do it well don't just focus on fixing issues, they learn the business, talk in plain language, focus on results instead of tasks, and look ahead to prevent problems rather than just reacting to them.

Efficient business practices boost bottom lines, and finding the right balance begins with using the right productivity software tools. For entrepreneurs and small-business owners, time spent searching or navigating different tools could be better spent growing your company. Having the right productivity software in place isn't just convenient, it's essential for operational efficiency. The challenge many entrepreneurs face is balancing software costs with functionality.

This week, meet a reader we'll Regomize as "Patrick" who told us he once installed an extra shelf of storage for a NAS at a local council office in Australia. The job initially went well. "The staff left me alone in the computer room while I was tidying up the paperwork," Patrick wrote. While he handled that administrivia, something caught Patrick's eye.

There were specialists monitoring dashboards, tuning AI behavior, debugging API failures, and iterating on knowledge workflows. One team member who had started their career handling customer questions over chat and email (resetting passwords, explaining features, troubleshooting one-off issues, and escalating bugs) was now writing Python scripts to automate routing. Another was building quality-scoring models for the company's AI agent. This seemed markedly different from the hyperbole I'd been hearing about customer support roles going away in large part due to AI.

"A floor manager responsible for production asked me to fix his PC, which was so slow he could literally make a coffee in the time between double-clicking an icon and having the program open," Parker told On Call. The manager's PC was only a year old and ran Windows XP, a combo that at the time of this tale should have made for decent performance.

Automation is transforming IT service management (ITSM), moving service desks from reactive, manual workflows toward systems that can intelligently route, prioritize, and resolve issues with minimal human intervention. Recent research from Freshworks found that IT professionals lose nearly seven hours every week-almost a full workday-to fragmented tools and overly complicated work processes. Implementing ITSM automation reduces manual effort, accelerates resolution, improves consistency and accuracy, enables proactive issue prevention, and delivers faster, more reliable service that measurably improves employee and end-user satisfaction.

Most businesses, which includes modern ones, invest heavily in technology, but they rarely plan for its eventual and inevitable exit strategy. Generally speaking, companies spend millions on the latest hardware while overlooking the critical phase when those assets reach their end. This lack of planning creates a massive gap in the operational lifecycle of many otherwise successful global organizations. Decisions made at the end of a device's life carry real business risks that can impact the bottom line financially and environmentally speaking.