Leader Spotlight: The value of visual mapping, with Suzanne Ackerman - LogRocket BlogCustomer journey mapping prioritizes the customer's emotions and needs, while service mapping examines the overall business process.
Design has a granularity issueUser Experience Design (UXD) often focuses on individual characteristics rather than considering the shared socio-cultural practices within an entire population.
ITIL Service Design - An Ephemeral Overview and Concepts InvolvedService design emphasizes meeting customer needs and enhancing their experience with a company.
What does it mean to 'queer' design?Service design has become commodified and lacks individuality and personality.
Service design in action: Creating memorable experiences for small businesses - LogRocket BlogService design improves customer experience and business operations through collaborative methodologies.
Dive into service design with the help of a generative AI coachGenerative AI will not replace humans in teaching service designAI can help apply service design concepts in practice
Mitigating our impact on the planet through servicesCircular economy promotes circular loops of material usage to reduce waste.Two key cycles: technical cycle (sharing, reusing, recycling) and biological cycle (regeneration).
Top 5 Courses for Design ManagersTop-performing organizations prioritize excellent design culture for success.Courses focus on developing skills for effective team management and practical design tools.