Leader Spotlight: The value of visual mapping, with Suzanne Ackerman - LogRocket BlogCustomer journey mapping prioritizes the customer's emotions and needs, while service mapping examines the overall business process.
Design has a granularity issueUser Experience Design (UXD) often focuses on individual characteristics rather than considering the shared socio-cultural practices within an entire population.
ITIL Service Design - An Ephemeral Overview and Concepts InvolvedService design emphasizes meeting customer needs and enhancing their experience with a company.
What does it mean to 'queer' design?Service design has become commodified and lacks individuality and personality.
Service design in action: Creating memorable experiences for small businesses - LogRocket BlogService design improves customer experience and business operations through collaborative methodologies.
Dive into service design with the help of a generative AI coachGenerative AI will not replace humans in teaching service designAI can help apply service design concepts in practice