Rethinking Personas: Empathy and Inclusion in UX Design
User-centered design involves setting aside personal biases and listening to users' experiences to uncover real insights.
The concept of personas in the 'Define' phase of design can be confusing as it involves generalizing and stereotyping users, but it is justified as a tool for empathy and problem refinement.
Connecting With Others: Getting It and Getting It Right
People tend to share their feelings more with those who value their well-being and show empathy.
Rethinking Personas: Empathy and Inclusion in UX Design
User-centered design involves setting aside personal biases and listening to users' experiences to uncover real insights.
The concept of personas in the 'Define' phase of design can be confusing as it involves generalizing and stereotyping users, but it is justified as a tool for empathy and problem refinement.
Connecting With Others: Getting It and Getting It Right
People tend to share their feelings more with those who value their well-being and show empathy.