What would you call an assistant who invented answers if they didn't know something? Most people would call them "Fired." Despite that, we don't mind when AI does it. We expect it to always have an answer, but we need AI that says, "I don't know." That helps you trust the results, use the tool more effectively and avoid wasting time on hallucinations or overconfident guesses.
Before artificial intelligence had its big breakout, chatbots were those weird messaging tools that sat in the bottom corner of websites, rarely solving your problems and likely causing you more stress by blocking you from talking to a real person. But now, AI chatbots like have created a whole new category: It's search, but with conversation. You can use an AI chatbot as a thought partner, a research aid or a Google alternative for anything you want to know.