#omnichannel-strategy

#omnichannel-strategy

As customers' journeys grow more complex and non-linear, I've found that it's no longer enough to simply appear on multiple platforms: The platforms must be interconnected. A true omnichannel strategy allows business leaders to present customers with a unified and consistent experience across multiple channels and touchpoints. HockeyStack's recent B2B research indicates that the number of impressions and touchpoints required to close a deal increased by 9.5% and 19.8%, respectively, from 2023 to 2024.