#healthcare-ux

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#clinical-safety-by-design #design-principles #service-standards #ai-receptionists #usability-heuristics
fromMikegallagher
3 weeks ago

Design principles for teams working in healthcare

In NHS England, all our work is measured against the NHS service standard and we use the NHS design principles to help make decisions about how to align our work with our values. While both documents are useful, I've observed teams struggling with a lack of clarity about how to put them into practice. It doesn't help that we have many teams working autonomously, all trying to keep up in a fast paced environment.
UX design
fromMedium
1 month ago

Making medical appointments this month made me miss phone trees.

Some healthcare providers install AI receptionists that prioritize labor-cost reduction over usability and patient experience, producing mismatches with real-world user needs.
Healthcare
fromEntrepreneur
3 months ago

Stop Losing Customers - 5 Friction Fixes That Boost Conversions | Entrepreneur

Small UX and communication fixes reduce patient drop-off in healthcare, increasing visit completion without full redesigns.
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