#ftc-lawsuit

#ftc-lawsuit

At Amazon, "Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers." That description-with parts bolded for emphasis by this reporter-sits at the top of a webpage on Amazon's corporate jobs site under a subtitle that reads "Customer Obsession," which is the first and most famous Leadership Principle that Amazon has long said should guide how its employees act.

The U.S. Federal Trade Commission is suing the operators of LA Fitness, over allegations that they make it exceedingly difficult for consumers to cancel gym memberships and other related services offered in their clubs nationwide. In a Wednesday complaint, the FTC accused Fitness International and its subsidiary Fitness & Sports Clubs of illegally charging consumers hundreds of millions of dollars in unwanted recurring fees as a result of cumbersome cancellation processes.

The Maryland-based ticket broker Key Investment Group is accused of violating the Better Online Ticket Sales Act by bypassing Ticketmaster's security protocols and reselling tickets at a marked-up price.

The FTC's legal filing against Uber highlights the challenges consumers face in canceling their Uber One subscription, including excessive steps to complete the process.

"Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel," FTC Chairman Andrew Ferguson said.