Generative AI is dissolving the economic logic that made standardized enterprise software the only practical choice for most companies. What replaces it will be shaped not just by the rapidly evolving capabilities of this new technology, but by leaders willing to ask a harder question: Which workflows do we actually need to own?
"When you talk to people about breaking them down, they feel like they're going to get flattened. This negative perception of breaking down siloes can impact the organization's ability to solve the siloes in the first place."
Product knowledge training is about methodically educating employees, partners, and customers about the ins and outs of a company's products or services. For employees and partners, it's the essential working knowledge they need to confidently sell, support, and deliver the product. For customers, it's the know-how they need to adopt it smoothly and get the most value from it.
Scaling learning should be a sign of success. More employees. More roles. More regions. More skills to build. On the surface, these are the markers of a growing, forward-moving organization. But for many Learning and Development (L&D) teams, scaling learning feels less like progress and more like pressure. Every new hire cohort, geographic expansion, or capability initiative introduces friction. What once worked well for a few hundred employees begins to strain-and eventually break-when applied to thousands.
Collective learning is how a group or system creates, improves, and keeps knowledge. This knowledge lasts beyond any one person or cohort. That is the most practical collective learning definition, because it shifts the focus away from individuals and toward the learning system itself.