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fromBusiness Insider
2 weeks ago

The Airbnb cofounder who just became the US's chief design officer is using the Apple Store's style as his north star

"My directive is to update today's government services to be as satisfying to use as the Apple Store: beautifully designed, great user experience, run on modern software,"
US politics
Digital life
fromNextgov.com
4 months ago

Total experience: The missing link in government transformation

Employee experience is critically linked to customer experience in federal services.
Current efforts in public service modernization overlook the internal workforce's experience.
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